Agentium LabInvoices and quotes that have gone quiet are followed up on the schedule you set, in wording you approved. When somebody replies, it comes straight to you.
Chasing money is unpleasant, so it slips, and by the time it stops slipping the invoice is 90 days old and awkward. A follow-up sent on day 8 is not awkward at all.
You decide the rhythm and the tone once, and then it happens without you having to feel like the kind of person who sends these.
Usually a few days after the due date, when it still reads as a reminder rather than a complaint.
The gap you choose, and the number of times, after which it stops and comes back to you instead.
The customer of 11 years is not chased like an unknown one. You name the exceptions and they hold.
A follow-up is only useful if it is easy to act on, so each one carries what the payer needs.
Attached again, because half of all late payments are an invoice somebody genuinely cannot find.
One figure and one date. No statement of account and no running total of everything you have ever sent.
Whatever route you already accept, put in front of them rather than described.
Answers go to you, not into a mailbox nobody reads. A question about the work is not a payment problem.
This is a reminder service. It is not collections, and the difference matters.
Nothing sent mentions legal action, agencies or credit records. That is not a tone you can take back.
Whether to write it off, put someone on stop, or take it further is yours. The service brings you the facts to decide on.
Money goes where it already goes. Nothing here touches a bank account or holds a card.
This is one of 6 tasks the service covers. See the whole list, before and after, or read how a day's totals are reconciled overnight.
Write down the task, the kind of business you run, and how often it comes up. That is enough for us to tell you whether it is worth automating and what it would take.
Write to hello@agentiumlab.com
The people who will read it have run shops and restaurants themselves.