Agentium LabA review gets a draft within the hour, written the way you write. It waits for you to approve it. Nothing goes out in your name that you have not read.
2 weeks is the usual gap between a review and a reply, because answering well takes a clear head and you get one at 11 at night. The draft removes the blank page, not the judgment.
Nobody leaves feedback in one place, and each platform has its own rules about who may answer and how fast.
The one most customers read before they decide, and the one with the longest memory.
Ratings attached to an order, often about the driver rather than the food, and often answerable only for a few days.
Facebook, Tripadvisor, the trade directories your customers actually use. The list is yours to name.
4 steps, and the one that matters is the third.
What the complaint or the compliment is actually about, and whether this customer has written before.
In your wording, at your length, on the platform's terms. A 3-star review does not get a form letter.
You approve it, change it, or write your own. Approving takes a few seconds on a phone.
Published where the review was left, with what was said kept so the next reply knows about this one.
Your name is on the reply. That sets the limits.
There is no auto-send, not even for 5-star reviews. An unread reply in your name is worse than a late one.
A reply never offers a free meal, a discount or money back. Only you can put that on the record.
A review that should be reported is brought to you. None are ever written, solicited or traded.
This is one of 6 tasks the service covers. See the whole list, before and after, or read how one price change reaches every channel.
Write down the task, the kind of business you run, and how often it comes up. That is enough for us to tell you whether it is worth automating and what it would take.
Write to hello@agentiumlab.com
The people who will read it have run shops and restaurants themselves.